Calvexmobile Policies & Terms  Shipping Policy

Order Processing & Handling
All orders are processed within 1–2 business days. Processing does not occur on weekends or public holidays. Once your order has shipped, you will receive a confirmation email with a tracking number.
Shipping Methods & Delivery Options
We offer two fast and reliable shipping tiers via FedEx for all orders:
 Standard Express Shipping (FedEx International Economy): FREE on all orders. Estimated delivery is 4–7 business days.
 Priority Express Shipping (FedEx International Priority): R150.00. Estimated delivery is 2–4 business days.
Tracking Your Order
Once dispatched, a tracking link from FedEx will be provided via email/SMS. You can monitor your shipment's journey directly on the FedEx tracking portal using your tracking number.
Refund, Return & Warranty Policy
30-Day Return Window
If you are unsatisfied with your purchase, you may request a return within 30 days of delivery. To qualify for a full refund or exchange:
 The item must be unused, in the same condition as received, and returned in its original packaging with all included accessories.
 The device must not show any signs of user tampering, hardware alterations, or physical modifications.
Exclusions from Returns & Warranty
Our refund policy and limited warranty do not cover damage caused by external factors, including but not limited to:
 Accidental drops, impacts, or cosmetic damage (cracked screens, bent frames).
 Liquid/water damage or moisture ingress.
 Fire damage, heat exposure, or electrical surges.
 Unauthorized repairs, opening of the device casing, or physical tampering.
1-Year Limited Hardware Warranty
Every eligible device comes with a 1-Year Limited Warranty covering internal hardware and manufacturer defects:
 Covered: Internal component failures, motherboard defects, software/firmware failure not caused by custom flashing, and non-user-induced power issues.
 Not Covered: Any issue resulting from physical drops, water ingress, fire damage, or user tampering (as detailed above).
If a verified internal fault occurs within the 1-year warranty period, Calvexmobile will repair or replace the device at no additional cost.
Return Rules & Guidelines
 Original Packaging Required: All returned items must be packaged securely in their original box, including all bundled accessories, manuals, and documentation.
 Condition Verification: Items returned with physical damage, water contact indicator triggers, or signs of attempt at disassembly will be rejected and sent back to the customer at their expense.
 Return Authorization: Before sending back any device, contact our support team to receive a Return Merchandise Authorization (RMA) instruction. Unsolicited returns will not be processed.
Customer Privacy Policy
Information Collection
Calvexmobile collects necessary personal details (such as your name, delivery address, phone number, email address, and payment confirmation details) solely to process, fulfil, and deliver your order smoothly.
Data Security & Third-Party Sharing
 Logistics: We share your contact and address details exclusively with our courier partner (FedEx) for delivery purposes.
 Payment Processing: Payment transactions are handled securely through encrypted payment gateways. Calvexmobile never stores or has access to your full credit card numbers or banking passwords.
 Data Protection: We do not sell, rent, or trade your personal information to third parties for marketing purposes.